CUED Publications database

Interaction Patterns: The Key to Unlocking Digital Exclusion Assessment?

Bradley, M and Kristensson, PO and Langdon, P and John Clarkson, P (2018) Interaction Patterns: The Key to Unlocking Digital Exclusion Assessment? In: Advances in Intelligent Systems and Computing, -- to -- pp. 564-572..

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© Springer International Publishing AG, part of Springer Nature 2019. A user’s prior experience with digital technologies predicts their success with a novel digital interface. Consequently, low technology prior experience can cause a potential user to be excluded from successfully navigating a user journey with a digital interface. The Engineering Design Centre’s exclusion calculator can predict the percentage of a population who will be unable to complete a task step in a user journey, but it does not explicitly take into account user exclusion due to insufficient technology prior experience. This paper develops the rationale for a proposed method for assessing the digital inclusivity of a digital interface user journey through evaluation of explicitness and digital interaction pattern familiarity.

Item Type: Conference or Workshop Item (UNSPECIFIED)
Divisions: Div C > Engineering Design
Depositing User: Cron Job
Date Deposited: 24 Jul 2018 01:41
Last Modified: 02 Sep 2021 04:14
DOI: 10.1007/978-3-319-93885-1_51