CUED Publications database

Integrating Multiple Stakeholder Interests into Conceptual Design

Yip, MH and Phaal, R and Probert, DR (2019) Integrating Multiple Stakeholder Interests into Conceptual Design. EMJ - Engineering Management Journal, 31. pp. 142-157. ISSN 1042-9247

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The engineering design process transforms stakeholder needs into design specifications. This study focuses on the engineering design process for systems of products and services known as product-service systems (PSS) and proposes a novel way to analyze PSS ideas by four characteristics: customer perceived value level, connectivity number, type and degree of connectivity, and configuration type. The process to apply this characterization scheme examines the interdependencies within a PSS and between the PSS and its environment and holistically incorporates the interests of customers, end-users, and social and environmental stakeholders early in the development process. This process clarifies design specifications in seven cases across five industries.

Item Type: Article
Divisions: Div E > Strategy and Policy
Depositing User: Cron Job
Date Deposited: 16 Jan 2019 21:36
Last Modified: 02 Sep 2021 04:17
DOI: 10.1080/10429247.2019.1570456