Mills, JF and Bourne, MCS and Platts, KW and Neely, AD and Richards, AH and Gregory, MJ (1998) Developing a service competence: An analysis of underlying resources. In: Proceedings of the 5th International conference-European Operations Management Association, 1998-6-14 to 1998-6-17, Dublin, Eire.Full text not available from this repository.
|Item Type:||Conference or Workshop Item (UNSPECIFIED)|
|Divisions:||Div E > Strategy and Performance|
|Depositing User:||Unnamed user with email email@example.com|
|Date Deposited:||16 Jul 2015 14:20|
|Last Modified:||30 Nov 2015 13:07|