Mills, JF and Bourne, MCS and Platts, KW and Neely, AD and Richards, AH and Gregory, MJ (1998) Developing a service competence: An analysis of underlying resources. In: Proceedings of the 5th International conference-European Operations Management Association, 14-6-1998 to 17-6-1998, Dublin, Eire.
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|Item Type: ||Conference or Workshop Item (UNSPECIFIED)|
|Additional Information: ||Event type = conference Unmapped Imported Data : Isbn = unknown|
|Divisions: ||Div E > Strategy and Performance|
|Depositing User: ||Cron Job|
|Date Deposited: ||28 Oct 2011 16:54|
|Last Modified: ||16 Apr 2012 01:22|
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