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Some moderating effects on the service quality-customer retention link

Ranaweera, C and Neely, A (2003) Some moderating effects on the service quality-customer retention link. In: UNSPECIFIED pp. 230-248..

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Item Type: Conference or Workshop Item (UNSPECIFIED)
Uncontrolled Keywords: service quality pricing consumer attitudes customer loyalty BEHAVIORAL INTENTIONS SATISFACTION CONSEQUENCES EXPECTATIONS PERCEPTIONS MODEL
Subjects: UNSPECIFIED
Divisions: Div E > Strategy and Policy
Depositing User: Cron Job
Date Deposited: 07 Mar 2014 11:24
Last Modified: 21 Apr 2014 01:09
DOI: 10.1108/01443570310458474

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