Ranaweera, C and Neely, A (2003) Some moderating effects on the service quality-customer retention link. In: UNSPECIFIED pp. 230-248..
Full text not available from this repository.
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
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| Uncontrolled Keywords: | service quality pricing consumer attitudes customer loyalty BEHAVIORAL INTENTIONS SATISFACTION CONSEQUENCES EXPECTATIONS PERCEPTIONS MODEL |
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| Subjects: | UNSPECIFIED |
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| Divisions: | UNSPECIFIED |
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| Depositing User: | Cron Job |
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| Date Deposited: | 16 Dec 2011 19:00 |
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| Last Modified: | 20 May 2013 01:34 |
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| DOI: | 10.1108/01443570310458474 |
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