CUED Publications database

Some moderating effects on the service quality-customer retention link

Ranaweera, C and Neely, A (2003) Some moderating effects on the service quality-customer retention link. In: UNSPECIFIED pp. 230-248..

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Item Type: Conference or Workshop Item (UNSPECIFIED)
Uncontrolled Keywords: service quality pricing consumer attitudes customer loyalty BEHAVIORAL INTENTIONS SATISFACTION CONSEQUENCES EXPECTATIONS PERCEPTIONS MODEL
Subjects: UNSPECIFIED
Divisions: UNSPECIFIED
Depositing User: Cron job
Date Deposited: 04 Feb 2015 22:13
Last Modified: 07 Jul 2015 11:11
DOI: 10.1108/01443570310458474