CUED Publications database

Some moderating effects on the service quality-customer retention link

Ranaweera, C and Neely, A (2003) Some moderating effects on the service quality-customer retention link. In: UNSPECIFIED pp. 230-248..

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Item Type: Conference or Workshop Item (UNSPECIFIED)
Uncontrolled Keywords: service quality pricing consumer attitudes customer loyalty BEHAVIORAL INTENTIONS SATISFACTION CONSEQUENCES EXPECTATIONS PERCEPTIONS MODEL
Subjects: UNSPECIFIED
Divisions: Div E > Strategy and Policy
Depositing User: Unnamed user with email sms67@cam.ac.uk
Date Deposited: 18 May 2016 17:49
Last Modified: 25 Jul 2016 04:28
DOI: 10.1108/01443570310458474