CUED Publications database

Product Service Systems and supply network relationships: An exploratory case study

Lockett, H and Johnson, M and Evans, S and Bastl, M (2011) Product Service Systems and supply network relationships: An exploratory case study. Journal of Manufacturing Technology Management, 22. pp. 293-313. ISSN 1741-038X

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Purpose – In recent years there has been increasing interest in Product Service Systems (PSSs) as a business model for selling integrated product and service offerings. To date, there has been extensive research into the benefits of PSS to manufacturers and their customers, but there has been limited research into the effect of PSS on the upstream supply chain. This paper seeks to address this gap in the research. Design/methodology/approach – The research uses case-based research which is appropriate for exploratory research of this type. In-depth interviews were conducted with key personnel in a focal firm and two members of its supply chain, and the results were analysed to identify emergent themes. Findings – The research has identified differences in supplier behaviour dependent on their role in PSS delivery and their relationship with the PSS provider. In particular, it suggests that for a successful partnership it is important to align the objectives between PSS provider and suppliers. Originality/value – This research provides a detailed investigation into a PSS supply chain and highlights the complexity of roles and relationships among the organizations within it. It will be of value to other PSS researchers and organizations transitioning to the delivery of PSS. © 2011, Emerald Group Publishing Limited.

Item Type: Article
Divisions: Div E > Production Processes
Depositing User: Cron Job
Date Deposited: 17 Jul 2017 19:00
Last Modified: 17 May 2018 06:21