CUED Publications database

Strategies for designing and developing services for manufacturing firms

Tan, AR and Matzen, D and McAloone, TC and Evans, S (2010) Strategies for designing and developing services for manufacturing firms. CIRP Journal of Manufacturing Science and Technology, 3. pp. 90-97. ISSN 1755-5817

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Abstract

Product/service-systems (PSS) are in effect an approach to designing integrated products and services with a focus on both customer and product life cycle activities. A range of service-oriented design strategies can be found in current literature, from product-oriented DfX approaches to more customer-oriented approaches, such as integrated solutions. In this article, design strategies related to different types of services are mapped. Case studies from two industrial companies are used to confront the existing literature in order to improve the understanding of how manufacturing companies may align their product and service development activities with their business strategies. © 2010.

Item Type: Article
Uncontrolled Keywords: Design for X (DfX) Product life cycle design Product/service-systems (PSS) Service design
Subjects: UNSPECIFIED
Divisions: Div E > Production Processes
Depositing User: Cron Job
Date Deposited: 07 Mar 2014 11:30
Last Modified: 08 Dec 2014 02:29
DOI: 10.1016/j.cirpj.2010.01.001