CUED Publications database

Strategies for designing and developing services for manufacturing firms

Tan, AR and Matzen, D and McAloone, TC and Evans, S (2010) Strategies for designing and developing services for manufacturing firms. CIRP Journal of Manufacturing Science and Technology, 3. pp. 90-97. ISSN 1755-5817

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Product/service-systems (PSS) are in effect an approach to designing integrated products and services with a focus on both customer and product life cycle activities. A range of service-oriented design strategies can be found in current literature, from product-oriented DfX approaches to more customer-oriented approaches, such as integrated solutions. In this article, design strategies related to different types of services are mapped. Case studies from two industrial companies are used to confront the existing literature in order to improve the understanding of how manufacturing companies may align their product and service development activities with their business strategies. © 2010.

Item Type: Article
Divisions: Div E > Production Processes
Depositing User: Cron job
Date Deposited: 16 Jul 2015 13:07
Last Modified: 04 Oct 2015 04:37
DOI: 10.1016/j.cirpj.2010.01.001