Evans, S and Burns, AD (2007) An investigation of customer delight during product evaluation: Implications for the development of desirable products. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 221. pp. 1625-1640. ISSN 0954-4054Full text not available from this repository.
This paper reports findings from three research methods used to study customer delight during product evaluation. The results are framed in terms of existing models, high-lighting inadequacies in the assumptions these models make. Implications for product development are proposed in the form of practical strategies for understanding and delighting customers. © IMechE 2007.
|Uncontrolled Keywords:||Customer delight Empathie design Product development Product evaluation|
|Divisions:||Div E > Production Processes|
|Depositing User:||Cron Job|
|Date Deposited:||07 Mar 2014 12:08|
|Last Modified:||09 Dec 2014 22:45|