CUED Publications database

Exploitation or exploration in service business development? Insights from a dynamic capabilities perspective

Fischer, T and Gebauer, H and Gregory, M and Ren, GJ and Fleisch, E (2010) Exploitation or exploration in service business development? Insights from a dynamic capabilities perspective. J SERV MANAGE, 21. pp. 591-624. ISSN 1757-5818

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Item Type: Article
Uncontrolled Keywords: Service levels Corporate strategy Business development MARKET ORIENTATION CUSTOMER VALUE STRATEGY AMBIDEXTERITY ACCUMULATION ORGANIZATION PERFORMANCE MANAGEMENT PRODUCTS ANALOGY
Subjects: UNSPECIFIED
Divisions: Div E > Strategy and Policy
Depositing User: Cron Job
Date Deposited: 07 Mar 2014 11:22
Last Modified: 15 Dec 2014 07:45
DOI: 10.1108/09564231011079066