CUED Publications database

Simulation in user-centred design: Helping designers to empathise with atypical users

Cardoso, C and Clarkson, PJ (2012) Simulation in user-centred design: Helping designers to empathise with atypical users. Journal of Engineering Design, 23. pp. 1-22. ISSN 0954-4828

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Abstract

Time and budget constraints frequently prevent designers from consulting with end-users while assessing the ease of use of the products they create. This has resulted in solutions that are difficult to use by a wide range of users, especially the growing older adult population and people with different types of impairments. To help designers with this problem, capability-loss simulators have been developed with the aim of temporarily representing users who are otherwise difficult to access. This paper questions the reliability of existing tools in providing designers with meaningful information about the users' capabilities. Consequently, a new capability-loss simulation toolkit is presented, followed by its empirical evaluation. The new toolkit proved to be significantly helpful for a group of designers identifying real usability problems with everyday devices. © 2012 Copyright Taylor and Francis Group, LLC.

Item Type: Article
Uncontrolled Keywords: capability-loss self-observation simulation usability evaluation
Subjects: UNSPECIFIED
Divisions: Div C > Engineering Design
Depositing User: Cron Job
Date Deposited: 07 Mar 2014 11:22
Last Modified: 08 Dec 2014 02:36
DOI: 10.1080/09544821003742650