Waller, S and Bradley, M and Hosking, I and Clarkson, PJ (2015) Making the case for inclusive design. Appl Ergon, 46 Pt . pp. 297-303.Full text not available from this repository.
This paper describes the University of Cambridge, Engineering Design Centre's (EDC) case for inclusive design, based on 10 years of research, promotion and knowledge transfer. In summary, inclusive design applies an understanding of customer diversity to inform decisions throughout the development process, in order to better satisfy the needs of more people. Products that are more inclusive can reach a wider market, improve customer satisfaction and drive business success. The rapidly ageing population increases the importance of this approach. The case presented here has helped to convince BT, Nestlé and others to adopt an inclusive approach.
|Uncontrolled Keywords:||Automobiles Commerce Consumer Participation Disabled Persons Equipment Design Human Engineering Humans Organizational Case Studies Telephone|
|Divisions:||Div C > Engineering Design|
|Depositing User:||Cron Job|
|Date Deposited:||18 May 2016 17:44|
|Last Modified:||30 Jun 2016 08:41|