CUED Publications database

Dysfunctional performance through dysfunctional measures

Neely, A and Bourne, M and Kennerley, M (2003) Dysfunctional performance through dysfunctional measures. Journal of Cost Management, 17. pp. 41-45. ISSN 0899-5141

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Various aspects of the organizational performance measurement frameworks like Balanced Scorecard and the Performance Prism are analyzed. The designing methodologies for measure design templates for specific performances are also discussed. It is found that these templates explain precisely what customer satisfaction means and help target the level of customer satisfaction the company hopes to achieve.

Item Type: Article
Divisions: Div E > Strategy and Policy
Depositing User: Cron Job
Date Deposited: 17 Jul 2017 19:02
Last Modified: 30 Jul 2020 13:49