CUED Publications database

Developing inclusive design expertise within a client/consultancy relationship.

Warburton, N and Desbarats, G and Hosking, I (2015) Developing inclusive design expertise within a client/consultancy relationship. Appl Ergon, 46 Pt . pp. 274-278.

Full text not available from this repository.

Abstract

TheAlloy have been working together with British Telecom (BT), as their product design consultants, for over ten years. During that time BT have undergone a key transformation which has had a profound impact on their design focus. This transformation has seen BT actively embrace inclusive design as a core driver for their business objectives. As part of that journey, TheAlloy have in turn developed core competencies which have not only supported BT's transition, but impacted the consultancy's ability to offer these services to other clients. This paper reflects on the development of that relationship and those competencies through a series of project case studies.

Item Type: Article
Uncontrolled Keywords: Consumer centric design Inclusive design Product design Telecommunications Telecoms Consultants Equipment Design Human Engineering Humans Technology Telephone United Kingdom
Subjects: UNSPECIFIED
Divisions: Div C > Engineering Design
Depositing User: Cron Job
Date Deposited: 17 Jul 2017 19:12
Last Modified: 12 Oct 2017 01:53
DOI: