CUED Publications database

Identifying design criteria for urban system last-mile solutions -A multi-stakeholder perspective

Harrington, TS and Singhai, J and Kumar, M and Wohlrab, J (2015) Identifying design criteria for urban system last-mile solutions -A multi-stakeholder perspective. Production Planning and Control, 27. pp. 456-476.

Full text not available from this repository.


© 2016 Informa UK Limited, trading as Taylor & Francis Group.This study presents a novel approach to design and evaluate last-mile solutions -encompassing the social and economic perspectives of key stakeholders. While urban system initiatives have been implemented in practice, theoretical gaps remain at the operational design level. A theoretical framework is developed, based on design criteria identified from a critical synthesis of supply chain and operations management literature, and operationalised using an in-depth case study demonstrating implementation of a Consumer Choice Portal-Package Consolidation Centre solution, within a densely populated urban geography. Findings suggest that there is a need to re-define the role of institutional actors beyond that of the traditional governance task, to one of being able to facilitate performance outcomes. Similarly, industrial efficiency dimensions need to be reorientated to include consumer participation, social considerations and multi-stakeholder service outcomes. Finally, implications for operations theory and practising managers in city logistics are highlighted, with suggested directions for future research.

Item Type: Article
Divisions: Div E > Manufacturing Systems
Depositing User: Cron Job
Date Deposited: 17 Jul 2017 19:32
Last Modified: 22 May 2018 07:17