CUED Publications database

The performance prism in practice

Neely, A and Adams, C and Crowe, P (2001) The performance prism in practice. Measuring Business Excellence, 5. pp. 6-13. ISSN 1368-3047

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This article describes and illustrates the practical application of a new measurement framework – The Performance Prism – which addresses the shortcomings of many of the traditional measurement frameworks being used by organisations today. The Performance Prism, with its comprehensive stakeholder orientation, encourages executives to consider the wants and needs of all the organisation's stakeholders, rather than a subset, as well as the associated strategies, processes and capabilities. DHL's board for the UK have used this framework to re-engineer their corporate measurement and reporting system and the article explains DHL and other firms’ experiences with the Performance Prism. © 2001, MCB UP Limited

Item Type: Article
Divisions: Div E > Strategy and Policy
Depositing User: Cron Job
Date Deposited: 17 Jul 2017 18:59
Last Modified: 30 Jul 2020 15:45
DOI: 10.1108/13683040110385142