CUED Publications database

Developing a performance measurement audit template – a benchmarking study

Bauer, J and Tanner, SJ and Neely, A (2004) Developing a performance measurement audit template – a benchmarking study. Measuring Business Excellence, 8. pp. 17-25. ISSN 1368-3047

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Abstract

Benchmarking is a powerful tool that, when applied properly, provides an organization with invaluable insights to support the achievement of their objectives. This paper describes how the results of a consortium benchmarking study on performance measurement were used to develop an audit template. A recognized benchmarking methodology was used consisting of five phases: plan, collect, analyze, adapt and review. The resulting performance measurement audit template can be used as a basis to examine and improve performance measurement in organizations. © 2004, Emerald Group Publishing Limited

Item Type: Article
Subjects: UNSPECIFIED
Divisions: Div E > Strategy and Policy
Depositing User: Cron Job
Date Deposited: 17 Jul 2017 19:39
Last Modified: 12 Nov 2019 04:11
DOI: 10.1108/13683040410569370