CUED Publications database

A systematic framework for defining environmental performance metrics for industrial services

Tornese, F and Holgado, M and Gnoni, MG and Elia, V and Macchi, M (2014) A systematic framework for defining environmental performance metrics for industrial services. In: UNSPECIFIED pp. 415-420..

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An increasing attention of both academics and practitioners is outlined in the research for an efficient and reliable definition and measurement of environmental performance parameters related to processes and operations, as sustainability can enhance differentiation strategies to gain competitive advantage. Furthermore, the diffusion of servitization phenomenon led companies to propose more product-service solutions, which often combine higher resource efficiency with the reduction of environmental impacts. However, there is still a need for a systematic framework and standardization of the existing methodologies and tools, which could help industrial service providers to support the implementation of differentiation strategies in order to finally gain competitiveness. This paper proposes an analysis about measuring environmental performance in two service sectors: the first one regards the maintenance support service in the manufacturing sector and the latter focuses on logistics providers managing direct and reverse flows. After describing the main criticalities affecting the two service processes, a systematic framework for choosing the proper method to measure the environmental sustainability level has been proposed. The first obtained results could be the starting point for further research on the topic.

Item Type: Conference or Workshop Item (UNSPECIFIED)
Divisions: Div E > Production Processes
Depositing User: Cron Job
Date Deposited: 17 Jul 2017 19:11
Last Modified: 22 May 2018 08:11