CUED Publications database

TALKING AND LISTENING TO THE CONVERSANT 1 VOICE SYSTEM.

Evans, SA and Riederer, SA (1987) TALKING AND LISTENING TO THE CONVERSANT 1 VOICE SYSTEM. AT&T Technology, 2. pp. 36-41. ISSN 0889-8979

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Abstract

Machines that talk and listen to people: The idea is simple enough, but formidable technical problems have blocked their practical development. Now, AT & T's CONVERSANT 1 Voice System is a commercial reality. It incorporates the latest advances in speech technology to code, synthesize, recognize, and verify speech. Initial applications include routing incoming phone calls, scheduling and placing outgoing calls, handling routine information requests, making access secure by voice, home shopping and order entry, college registration, and financial services. This article describes the system, how it operates, and how it can automate many of the database-inquiry and -entry jobs now done by pools of telephone attendants.

Item Type: Article
Subjects: UNSPECIFIED
Divisions: Div E > Production Processes
Depositing User: Cron Job
Date Deposited: 24 Jul 2017 20:10
Last Modified: 27 Jul 2017 05:18
DOI: